Get Started
Creators Celebrity Connect EAON About EarnOn Event Marketplace Get started

Creator (Guide) Cancellation & Reschedule Policy

Creator (Guide) Cancellation & Reschedule Policy

EarnOn Guide Channel – Cancellation & Commitment Policy for Guides
Effective Date: 25-06-2025
Last Updated: 15-07-2025

1. Overview

This document outlines the expectations and obligations of registered Guides on the EarnOn Guide Channel regarding booking cancellations, rescheduling, and session attendance.

2. Booking and Session Protocol

  • A session is confirmed upon full payment by the traveler via EarnOn Wallet or supported payment gateways.

  • Guides will receive booking confirmations and automated reminders prior to the session.

  • Sessions must be honored unless formally canceled or rescheduled through the EarnOn platform.

3. Guide-Initiated Cancellations

  • Cancellation by a guide at any time before the scheduled session results in:

    • 100% refund to the traveler.

    • Option for the traveler to reschedule with the same or a different guide.

  • Frequent or last-minute cancellations may result in:

    • Temporary suspension from the platform.

    • Profile rating downgrade or reduced profile visibility.

4. Rescheduling Process

  • Guides and travelers may mutually agree to reschedule a session up to 24 hours before the scheduled start time.

  • All rescheduling actions must be completed using EarnOn’s in-platform tools for audit and record-keeping.

  • Only one reschedule is permitted per session.

5. No-Show Policy (Guide)

  • If a guide fails to join the session within 15 minutes of the scheduled start time:

    • A full refund will be issued to the traveler.

    • The incident will be flagged for internal review and may result in warnings or suspension.

6. Emergencies & Exceptions

Guides may request a policy exception review for cancellations caused by:

  • Verified personal or medical emergencies.

  • Major travel disruptions.

  • Platform-level technical failures.

Supporting proof or documentation may be requested during the review process.

7. Penalties & Violations

  • Repeated failure to attend sessions or non-compliance with this policy may lead to:

    • Temporary or permanent suspension from the Guide Channel.

    • Permanent removal from the platform in severe or repeated violation cases.

8. Support

For assistance or clarification related to this policy:

This policy is subject to updates based on platform requirements, legal compliance, and operational improvements.

Video Guide