EarnOn Complaints Policy

BY USING EARNON YOU AGREE TO THIS POLICY — PLEASE READ IT CAREFULLY

Introduction

This Policy forms part of your agreement with us and applies to your use of EarnOn across our website, our iOS and Android apps, and our Progressive Web App (“PWA”) — collectively, “EarnOn” or the “Platform,” as defined in our Terms of Service. We handle complaints in keeping with this Policy. Here are a few key things to note:

•             By making a complaint, you confirm that you believe the information you’ve provided is accurate and complete.

•             This Policy explains how we handle complaints about: how we enforce our Terms of Service; Content on EarnOn that may be illegal or in breach of our Terms of Service or Acceptable Use Policy; and our compliance with applicable laws.

•             This Policy does not apply to complaints regarding Content or account moderation decisions (which are handled under our Appeals Policy) or copyright infringement (which is handled under our DMCA Takedown Policy).

Contact Information

EarnOn is owned and operated by Bizionic Technologies Midwest INC, a company incorporated in the State of Illinois, USA, with its registered office at 6747 N LaPorte Ave, Lincolnwood, IL 60712, United States of America, together with its affiliate Bizionic Technologies Pvt. Ltd., a company incorporated in India, registered in the State of Telangana, with its registered office at 3rd Floor, Office No 1A, 6-3-1090/B/4, The Grand Building, Raj Bhavan Rd, Hyderabad, Telangana, India (CIN U72900TG2022PTC164876).

Interpretation

Unless specifically defined in this Policy, words defined in the Terms of Service have the same meanings in this Policy.

Complaints About Content Moderation Decisions

We moderate Content according to our Terms of Service and Acceptable Use Policy. To complain about a decision to remove Content, move Content into or out of the Exclusive Channel, deactivate an account, or issue a final warning, you must complete an EarnOn Deactivation Appeal Form. Appeals against a Content moderation decision — including any decision to remove Content, deactivate an account, or ban you from using EarnOn because we believe you’ve engaged in an illegal act — are subject to our Appeals Policy.

Complaints About Copyright Infringement

Complaints about suspected copyright infringement are subject to our DMCA Takedown Policy, and can also be directed to our designated DMCA agent as described in the Terms of Service, Section 13.

How to Make a Complaint About Anything Else

You can make a complaint, from the website, app, or PWA, in any of the following ways:

•             using our Contact Form — select the reason for your complaint from the drop-down menu and use the “Enter your message” field to explain the issue;

•             using the “Report” function on the Content page — select the reason for your complaint from the drop-down menu;

•             emailing support@earnon.ai or, for content/platform grievances specifically, grievance@earnon.ai; or

•             writing to us at either registered office address listed under “Contact Information” above.

You must provide enough information so we can investigate your complaint (including any relevant URLs). If a complaint is missing important information, we may not be able to properly consider it.

How We Review Complaints

When reviewing a complaint:

•             we’ll review the relevant information and supporting documents you’ve provided;

•             we may request additional information or documents from you, or from third parties, to help us address your complaint;

•             we’ll review your complaint in good faith and within any legally applicable time limit, and we aim to acknowledge and action complaints within 24 to 48 hours of receipt — for complaints handled through our India Grievance Officer under the Terms of Service, Section 26, we acknowledge within [24 hours] and aim to resolve within [15 days], consistent with India’s IT Rules, 2021. Depending on the nature of the complaint, either may be dealt with sooner;

•             if your complaint is about Content on EarnOn and we determine the Content constitutes a material violation of our Terms of Service or Acceptable Use Policy, we’ll remove it (or route it to the Exclusive Channel, where that’s the appropriate outcome);

•             you may be notified of the outcome of your complaint, which may include removal of the Content or account, routing to the Exclusive Channel, or confirmation that our decision is upheld. If we determine the Content complies with our Terms of Service and don’t remove it, you can appeal our decision under our Appeals Policy;

•             if you’d like to be informed of the outcome of an illegal-content report, or if you expressly do or don’t wish to receive updates about your complaint, let us know when submitting it; and

•             EarnOn doesn’t disclose the existence or content of user complaints to the reported party, except where strictly necessary to process a report or appeal.

Abuse of This Complaints Process

We don’t tolerate complaints made in bad faith or that are abusive, harassing, or otherwise intended to harm anyone. If you’re an EarnOn User and make an abusive or unfounded complaint, we may suspend or terminate your account, consistent with the Terms of Service, Section 17.

EU/EEA Consumer Mediation Services

If you’re in the European Economic Area, you may, but aren’t required to, seek resolution of any dispute with us through consumer mediation services, including the European Online Dispute Resolution (“ODR”) platform. We’re not obliged to participate in alternative dispute resolution proceedings, except in very limited circumstances.

Regulatory Complaints Under the DSA (EU/EEA)

If you’re in the European Economic Area and encounter an infringement of the EU’s Digital Services Act while using EarnOn, you have the right to complain to the Digital Services Coordinator of the country where you’re located, consistent with the Terms of Service, Section 23. You may also report or complain to us under this Complaints Policy and dispute our decision under our Appeals Policy.

Regulatory Complaints

•             United Kingdom: EarnOn is subject to regulation by Ofcom and the Information Commissioner’s Office.

•             European Union: EarnOn is subject to regulation by the relevant Digital Services Coordinators and data protection supervisory authorities in the Member States where we operate.

•             India: you may also raise a complaint with our Grievance Officer as described in the Terms of Service, Section 26, and, for personal-data complaints, with the Data Protection Board of India once established under the DPDP Act.

•             Australia: users resident in Australia can contact the eSafety Commissioner to report concerns about the safe use of technology.

•             United States: you may also file a complaint with your state Attorney General’s office or the Federal Trade Commission.

Nothing in this section limits your right to complain to us first, or to use any of the mechanisms above at the same time.

Breach of Contract Claims Under the Online Safety Act (UK)

Users in the United Kingdom are entitled to bring a breach-of-contract claim against us, including where we breach our Terms of Service in how we (i) take down or restrict access to your Content; or (ii) suspend or ban you from using EarnOn.

Your Statutory Rights

These provisions don’t affect your statutory rights.

Questions about this Policy? Contact us at support@earnon.ai. Legal notices: legal@earnon.ai. Content or platform grievances: grievance@earnon.ai.

Last Updated: 01 August 2026