Get Started
Creators Celebrity Connect EAON About EarnOn Event Marketplace Get started

Refund Policy and Program Terms

This Refund Policy & Program Terms (“Refund Policy”) explains how refunds, reversals, cancellations, chargebacks, and payment disputes are handled on the EarnOn.ai  platform.

This Policy forms an integral and binding part of the EarnOn.ai  Terms of Service and applies to all users, including Subscribers, Creators, Business Users, and any entity transacting on the platform.

EarnOn.ai is operated by:

  • India: Bizionic Technologies Private Limited
  • United States & Global: Bizionic Technologies Midwest Inc.

By making any payment on EarnOn.ai , you acknowledge that you have read, understood, and agreed to this Refund Policy.

 

1. Purpose and Policy Philosophy

EarnOn.ai is a digital-first creator marketplace enabling subscriptions, digital content access, bookings, and live or on-demand services.

Due to the instant-access nature of digital goods and creator services:

  • Most transactions are non-refundable
  • Refunds are exceptions, not guarantees
  • Each request is reviewed based on objective criteria
  • Abuse of refunds or chargebacks is strictly prohibited

This Policy exists to:

  1. Protect creators from unjustified revenue loss
  2. Provide fair remedies to subscribers in valid cases
  3. Prevent fraud and payment abuse
  4. Maintain compliance with consumer protection laws

 

2. Scope of This Refund Policy

This Policy applies to all monetary transactions on EarnOn.ai .ai, including but not limited to:

  • Creator subscriptions (monthly, annual, promotional)
  • One-time content purchases
  • Pay-per-view (PPV) content
  • Live session bookings
  • Tips, gifts, and voluntary payments
  • Wallet credits and wallet-based transactions
  • Platform promotions and paid features

 

3. Key Definitions

For the purposes of this Policy:

  • “Transaction” means any completed payment on EarnOn.ai
  • “Digital Content” includes videos, images, audio, text, or streams
  • “Service” means a live or scheduled creator offering
  • “Wallet” means EarnOn.ai  closed-loop digital wallet
  • “Chargeback” means a payment reversal initiated via a bank or card provider
  • “Refund Request” means a formal request submitted through EarnOn.ai  support

 

4. General No-Refund Rule

Unless explicitly stated otherwise in writing:

All purchases on EarnOn.ai  are final and non-refundable once access is granted.

This includes:

  • Activated subscriptions
  • Accessed content
  • Attended or partially attended live sessions
  • Tips or voluntary payments

This rule exists because digital goods cannot be “returned” once accessed.

 

5. Exceptions – When Refunds MAY Be Considered

Refunds may be considered only in the following limited circumstances:

5.1 Duplicate or Erroneous Charges

  • Duplicate billing due to a technical error
  • Incorrect amount charged due to system malfunction

5.2 Access Failure Caused by EarnOn.ai

  • Paid access was never granted
  • Platform outage prevented content or service access
  • Wallet deduction occurred without successful delivery

5.3 Non-Delivery of a Paid Service

  • A creator failed to deliver a clearly defined, paid service
  • No reasonable alternative or reschedule was offered
  • Evidence supports complete non-performance

5.4 Legally Mandated Consumer Rights

  • Where local law explicitly grants a mandatory refund right
  • Only to the extent required by applicable law

 

6. Non-Refundable Scenarios

Refunds will not be issued for:

  • Change of mind or buyer’s remorse
  • Dissatisfaction with content style or quality
  • Partial consumption of content or services
  • Subscription cancellations after activation
  • Creator account suspension due to user misconduct
  • Failure to read descriptions or creator terms
  • Voluntary payments such as tips or gifts

EarnOn.ai  does not issue refunds for subjective dissatisfaction.

 

7. Subscription-Specific Terms

7.1 Subscription Activation

  • Subscriptions begin immediately upon payment
  • Access continues until the end of the billing cycle
  • Cancellation stops future billing only

7.2 Auto-Renewal

  • Subscriptions auto-renew unless canceled
  • Users are responsible for managing renewals
  • Failure to cancel does not qualify for a refund

7.3 Price Changes

  • Price changes apply prospectively only
  • Existing billing cycles are honored

 

8. Wallet Credits and Wallet Refunds

8.1 Wallet Nature

  • Wallet credits are non-cash, non-transferable
  • Wallet balances are not bank deposits
  • No interest accrues on wallet balances

8.2 Wallet Refund Handling

  • Approved refunds may be issued as wallet credits
  • Wallet credits cannot be withdrawn as cash unless explicitly allowed
  • Wallet misuse may result in account action

 

9. Refund Request Process

To request a refund:

  1. Submit a request within 7 days of the transaction
  2. Provide:
    • Transaction ID
    • Reason for request
    • Supporting evidence (if applicable)
  3. Submit via:
    support@earnon.ai

Incomplete or late requests may be rejected.

 

10. Review and Decision Process

EarnOn.ai  will:

  • Review transaction records
  • Evaluate platform logs
  • Consider creator responses (if applicable)
  • Assess policy eligibility

Refund decisions are:

  • Case-specific
  • Final, unless law requires otherwise
  • Communicated via registered email

 

11. Refund Method and Timelines

  • Approved refunds are issued to the original payment method or wallet
  • Processing times depend on payment providers
  • EarnOn.ai  does not control bank processing delays

 

12. Chargebacks and Payment Disputes

12.1 Prohibition on Abuse

Users must not:

  • Initiate chargebacks without first contacting EarnOn.ai .ai
  • Abuse payment systems to avoid platform rules
  • Repeatedly dispute valid charges

12.2 Consequences of Chargebacks

Chargeback abuse may result in:

  • Account suspension or termination
  • Wallet balance forfeiture
  • Permanent payment restrictions

 

13. Creator Impact and Protection

Creators are protected against:

  • Bad-faith refund claims
  • Chargeback fraud
  • Repeated subscriber abuse

EarnOn.ai  may:

  • Offset refunded amounts against creator earnings
  • Withhold payouts pending dispute resolution
  • Remove abusive subscribers from the platform

 

14. Fraud, Abuse, and Misuse

EarnOn.ai  actively monitors for:

  • Refund fraud
  • Payment manipulation
  • Coordinated abuse patterns
  • Wallet exploitation

Confirmed abuse may lead to:

  • Permanent account bans
  • Loss of earnings
  • Legal escalation

 

15. Taxes and Fees

  • Platform fees are non-refundable once earned
  • Taxes already remitted may not be recoverable
  • Users remain responsible for their own tax obligations

 

16. Relationship to Other Policies

This Refund Policy operates alongside:

  • Terms of Service
  • Acceptable Use Policy
  • Community Guidelines
  • Appeals Policy
  • Wallet Terms & Conditions

In case of conflict, the Terms of Service prevail.

 

17. Limitation of Liability

To the maximum extent permitted by law:

  • EarnOn.ai  is not liable for indirect losses
  • Refunds are limited to the original transaction amount
  • EarnOn.ai  does not guarantee refunds

Mandatory consumer rights remain unaffected.

 

18. Policy Updates

EarnOn.ai  may update this Policy periodically. Continued platform use constitutes acceptance of the updated version.

 

19. Contact Information

support@earnon.ai

Video Guide